Shop LC Privacy Policy

Effective Date: July 1, 2020

Shop LC Global Inc. d/b/a Shop LC “company” respects your concerns about privacy. This Privacy Policy (“policy”) is intended to provide information about the practices of our company regarding collection, use, sharing and protection of information. The company reserves the right to modify or update this policy from time to time, and such Modifications orupdated policy and updates to the policy Shall become effective upon publication on this website. We encourage you to read the policy carefully while using this website to confirm that you understand and agree to its terms.

If you have any questions about this policy or other policies, please contact us at customerservice@shoplc.com

This policy describes the personal information we collect through our website, mobile application, Smart TV Application, IVR & Community Forum that reference this policy (together “Shop LC Services”), how such information may be used, with whom it may be shared, the measures taken by Shop LC to safeguard such personal information, and how you can contact to know about our privacy practices.

We collect your personal information through our website, mobile app, Smart TV App, IVR & Community Forum to fulfill your orders and continually improve our products and services. Your transaction history and the personal information you provide voluntarily on our website and applications is stored securely in our customer database along with customer information received from other sources.

The following are the types of personal information we collect:

1. Information You Give Us

• Contact information (such as name, telephone number, mobile number, email address, billing address, shipping address)
• Other personal information contained in content you choose to submit (such as information submitted in a Sign-Up form, Account Profile, and/or
• Marketplace Warranty Program form)

2. Automatic Information

• In addition, when you use Shop LC services, we may obtain certain information by automated means, such as cookies, web server logs and web beacons. The information collected in this manner may include IP addresses, operating systems type, browser type, domain and other system settings.Like most retail web sites, we use "cookies," which are pieces of data given to your browser that allow our site to identify you when you access our site. While some concern has been expressed over the privacy implications of cookies, it is important for you to understand that cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of Internet users now appreciate cookies as a convenience feature for shopping online
• A “cookie” is a text file, including any modified form thereof, such as HTMLS Local Storage, that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies, you may not be able to use all the features of our website. Our website is not designed to respond to “do not track” signals received from browsers.

We may use third-party web analytics services on our website, such as those of Google Analytics. These services help us analyze how users use the website. The information collected for this purpose (including your IP Address, geolocation and other information collected by automated means) will be disclosed to or collected directly by these service providers. To learn about opting out of Google Analytics, you may visit http://tools.google.com/dlpage/gaoptout

The providers of other third-party plug-ins on our website, such as social sharing tools, may use automated means to collect information regarding your use of the website and your interactions with the plug-ins. This information is subject to the privacy policies or notices of the plug-in providers and is not subject to this policy. We are not responsible for these providers’ information practices.

3. Information from Other Sources

In case you have placed an order for a Shop LC item via marketplaces such as Amazon, eBay, Walmart, Google, Overstock & Wish, we will obtain your contact information from them to process your order.

Our website presently does not store your credit card information, and any of your credit card information that may be stored in other Shop LC systems is protected by firewalls.

HOW WE USE THE INFORMATION WE OBTAIN

We may use the information you provide to -

• Fulfill your orders, respond to your requests, customize future shopping.
• Manage your Shop LC Account.
• Send you news updates, promotional materials and other communications.
• Operate, evaluate and improve our business (including enhancing and improving our services; managing our communications; performing data analytics; and performing other internal functions).
• Protect against, identify and prevent fraud and other unlawful activities, claims and other liabilities.
• Comply with applicable legal requirements, industry standards and our own policies and terms.

We also may use the information in other ways for which we provide specific notice at the time of collection.

We may use information obtained online through cookies, web beacons and other automated means for purposes such as (i) customizing our visitors’ visits to the website, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse the website, and (iii) understanding the manner in which our visitors browse the website. We also use this information to help diagnose technical and service problems, to administer the website, to identify visitors to the website and to gather demographic information about our visitors. We use clickstream data to determine how much time visitors spend on web pages of the website, how visitors navigate through the website, and how we may tailor the website to better meet the needs of our visitors.

INTERNET-BASED ADVERTISING

On the website, Shop LC may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of the policy provides details and explains how to exercise your choices. You may see certain advertisements on other websites because Shop LC participates in advertising networks. Advertising networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including using cookies, web server logs and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our advertising networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on the website and on third-party websites that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts.

SHARING OF INFORMATION

We do not sell or otherwise disclose personal information we collect about you, except as described in this policy. We may share your personal information with service providers who perform services on our behalf based on our instructions.

Third-Party Service Providers

We employ other companies to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, and processing payments. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

HOW WE PROTECT PERSONAL INFORMATION

We maintain procedural, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

We work to protect the security of your personal information during transmission by using encryption protocols and software. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. It is important for you to be protected against unauthorized access to your password and to your computer, devices and applications. Be sure to sign off from all websites and apps when using a shared computer.

FOR RESIDENTS OF CALIFORNIA

There are additional disclosures required and rights granted by the California Consumer Privacy Act.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with Shop LC. Linked websites may have their own privacy policies or notices, which we strongly recommend that you review if you visit any linked websites. We are not responsible for the content on any websites that are not affiliated with Shop LC, any use of those websites, or the privacy practices of those websites.

UPDATES TO PRIVACY POLICY

This policy may be updated periodically, without prior notice to you, to reflect changes in our personal information practices.

YOUR OPTIONS

You can access your information, including your name, address, payment options, profile information, order history, in the "My Account" section of the website/app. You can also add or update certain information. Many Shop LC Services also include settings that provide you with options to change how your information is being used. You may contact us to remove your information from our mailing lists/update your preferences or submit a request. As per applicable law, you may also have the right to know how we collect and use your personal information, to request access to or delete your personal data. If you wish to do so, please contact us on the email or number provided in the “How to Contact Us” section of this policy.

ELIGIBILITY TO USE OUR SERVICES

Shop LC services are strictly intended for use by individuals over the age of 18 only. Use or operation of Shop LC services by any person who is under the age of 18 is a violation of this policy.

Should we inadvertently acquire personal information or other information from users under the age of 18, we will not knowingly provide this data to any third party for any purpose. If a child does provide us with personal information over Shop LC services, a parent or guardian of that child may contact us and upon notification, we will delete from our records any information collected.

By accessing or using Shop LC services you represent and warrant that: (1) you are not a child as per by the laws of your country; (2) you are legally permitted to use Shop LC services;(3) your use of Shop LC services has not previously been suspended or revoked; and (4) your use of Shop LC services is allowed by and is in compliance with any and all applicable laws and regulations.

HOW TO CONTACT US

If you have any questions or comments about this policy or if you would like us to update your information your preferences, please contact us at customerservice@shoplc.com

Privacy Policy – CCPA

CALIFORNIA CONSUMER PRIVACY ACT - DISCLOSURES AND RIGHTS

This page supplements Shop LC’s Privacy Policy and is effective as of July 1 2020.
Click here for raising requests on the CCPA Request Form.

Your California Consumer Privacy Act Rights

If you are a resident of the State of California, you are governed by the California Civil Code Section 1798.100 et seq., the California Consumer Privacy Act (CCPA). CCPA guarantees California resident consumers (hereinafter referred to as “you,” “your,” or “consumer”) the following rights:

The Right to Receive Notice of the Collection of Your Information

California Civil Code Section 1798.100 guarantees you the right that businesses subject to the law, at or before the point of collection, inform you of the categories of personal information to be collected and the purposes for which those categories of personal information shall be used.

The Right to Request Information Collected About You

California Civil Code Sections 1798.100 and 1798.110 guarantee you the right to request that businesses subject to the law that have collected your personal information disclose:

• The categories of personal information collected;
• The categories of sources from which your personal information is collected;
• The business or commercial purpose for selling or collecting your information;
• The categories of third parties with whom consumers’ information is shared; and
• The specific pieces of personal information collected.

We will respond to your consumer requests as per the process outlined in Our Response Process section of this document.

The Right to Request Your Information Sold or Disclosed for A Business Purpose

California Civil Code Section 1798.115 guarantees you the right to request that businesses subject to the law that sell or disclose your personal information for business purposes disclose to you:

• The categories of personal information that the business has collected about you;
• The categories of personal information sold about you, as well as the categories of third parties to whom the personal information was sold, by category of personal information for each party to whom information was sold; and
• The categories of personal information that have been disclosed for a business purpose.

The Right to Request the Deletion of Information Collected About You

California Civil Code Section 1798.105 guarantees you the right to request that businesses subject to the law delete any personal information about you that we have collected from you.

Upon receiving a verified request to delete your personal information, we will do so unless it is necessary to maintain your information to –

• Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent;
• To enable solely internal uses that are reasonably aligned with consumer expectations based on the consumer’s relationship with the business;
• Comply with a legal obligation; and
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

The Right to Non-Discrimination

California Civil Code Section 1798.125 prohibits us from discriminating against you for having exercised any of your rights on the CCPA, including by:

• Denying goods or services to you;
• Charging you different prices or rates for goods or services, including the use of discounts or other benefits, unless that difference is reasonably related to the value provided to us by your data;
• Providing a different level or qualify of goods or services to you; and
• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods and services.

The Right to Opt-Out of the Sale of Information

Shop LC does not sell your personal information.

Information We Collect About You

Categories of Information Collected in the Last 12 Months

Shop LC may collect the following categories of personal information, based on your submissions to us, via our website / mobile application / Smart TV Application, IVR or Community Forum –

• Identifiers such as your real name, alias, billing address, shipping address, Internet Protocol address, email address, account name, telephone number, or other similar identifiers;
• Information you voluntarily provide, including information about your gender, birthday;
• Commercial information, including records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, as far as they relate to your relationship with Shop LC;
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement;
• Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Categories of Sources from Which We Collect Personal Information

Shop LC collect personal information from the following categories of sources:

• Information you voluntarily provide via our website / mobile application / Smart TV Application, IVR or Community Forum.
• Information automatically collected via cookies, web logs, web beacons, and other analytics tools
• Information from other sources where you have voluntary provided your information – Ex: Marketplaces like Amazon, Walmart, Google, Overstock, eBay, Wish. (strictly for order fulfillment only).

Business or Commercial Purpose for Collecting Your Information

Shop LC collect your personal information for the following purposes:

• To fulfill your orders, responding to your requests, customizing future shopping
• Manage your Shop LC Account
• Send you news updates, promotional materials and other communications
• Monitor and improve our business (including enhancing essential functioning and performance of our services; managing our communications; performing data analytics; and performing other internal functions)
• To facilitate our participation in interest-based advertising;
• Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities
• Comply with applicable legal requirements, industry standards and our own policies and terms.

The Categories of Third Parties with Whom We Share Information

Shop LC shares personal information obtained through its applications with the following categories of third parties:

• Service Providers for fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing payments.
• Our advertising partners

Categories of Information We Disclose for a Business Purpose

Shop LC discloses the following categories of personal information for business purposes:

• Identifiers such as your real name, alias, billing address, shipping address, Internet Protocol address, email address, account name, telephone number, or other similar identifiers;
• Information you voluntarily provide, including information about your gender, birthday;
• Commercial information, including records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, as far as they relate to your relationship with Shop LC;
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement;

Methods for Submitting Consumer Requests

You may submit a request for information or deletion of your data by contacting us at customerservice@shoplc.com or by calling us at 1-877-899-0078.

Our Response Process

Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

If we cannot verify the identity of the person making a request, we may deny the request and inform you.

Upon receiving a request, we will acknowledge receipt of the request within 10 calendar days. In general, we will respond to the request in writing, via mail or electronically (as per your choice), within 45 calendar days from the day we receive it; but, if necessary, we may notify you and take up to an additional 45 calendar days to respond to your request.

Please note, as per the applicable law, we are only obligated to respond to your requests twice in a 12-month period.

Mobile Privacy:

Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. The information is captured by Shop LC to determine when a customer cart has been abandoned using SDK. 

When you purchase or browse Shop LC products online, we collect purchase and browsing data.

As you browse our products online or submit product inquiries, we may collect Personal Data such as your contact information and your specific requests. We also may collect information regarding a completed purchase (payment amounts and methods, billing and shipping information, returns and other transaction information). Non-Personal Information relating to your browsing of our products (such as browsing order and products removed from a shopping cart) may also be collected. We may associate purchase and browsing information to an account you have registered with us and combine it with information relating to all interactions with us.

We use a combination of website cookies and web beacons (including JavaScript tags) to track product details from products added to a website visitor’s shopping cart and other site activity, in conjunction with server-side data related to the cart. If you abandon your cart and you are opted in to receive text messages from us, we may send you a single text reminder about the items left in your cart within 48-hours of cart abandonment.

Special Notice to California Residents:

We may share some of your information with third-party companies with whom we have contracts to provide information, services or products and/or with companies that use the information for their marketing purposes. California law permits you to request, once per calendar year, information regarding the disclosure of your personal information (specifically, categories of information and the identity of the third parties) during the previous calendar year to any third party for its own direct marketing purposes. To make this request, please contact us.